Request Support
Support services for Out of the Sandbox products
Theme Support services include
- Answering any questions about Out of the Sandbox products, functionality, and technical capabilities (including pre-sale questions)
- Helping to familiarize you with setting up the features that are included in our themes and configuring theme settings
- Fixing bugs or issues in unmodified theme installs
- Providing updated theme files to ensure your theme is compatible with new software versions
Supported products
Estimated wait time
3+ business days
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By submitting a request, you consent to our privacy policy and understand you may receive marketing from Out of the Sandbox.
Theme Updater Plus: Vault backups
Vault backups, a new Theme Updater Plus feature, lets you effortlessly back-up and quickly restore your Shopify Store.
Vault secures your store with automated: Product Backups , Theme Backups , Collection Backups , Order Backups , and Customer Backups , as well as an Activity Log feature to track store activity.
Eliminate store downtime due to outages, data loss, or listing mistakes. Go back in time with Vault and get back to selling.
Back up data with Vault
Thank you for your patience
Support services for Out of the Sandbox merchants are available Monday to Friday.
Please review the Out of the Sandbox Support Policy to get familiar with the details, extents, and limitations of our technical support services.
Limitations of technical support services
We do not offer support for integrating or troubleshooting 3rd-party apps and custom code, nor do we offer support for modifications made after the purchase of one of our themes.
This includes adding new features, altering the design of the theme, implementing any 3rd-party code or apps, or troubleshooting previous customizations after updating the theme.
App Support
→ Contact 3rd-party app support by visiting the App Store.
Customizations
→ Connect with Storetasker for modifications and related issues.