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Support services for Out of the Sandbox products

Theme Support services include

  • Answering any questions about Out of the Sandbox products, functionality, and technical capabilities (including pre-sale questions)
  • Helping to familiarize you with setting up the features that are included in our themes and configuring theme settings
  • Fixing bugs or issues in unmodified theme installs
  • Providing updated theme files to ensure your theme is compatible with new software versions

Support Policy

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    Thank you for your patience

    Support services for Out of the Sandbox merchants are available Monday to Friday.

    Please review the Out of the Sandbox Support Policy to get familiar with the details, extents, and limitations of our technical support services.

    Limitations of technical support services

    We do not offer support for integrating or troubleshooting 3rd-party apps and custom code, nor do we offer support for modifications made after the purchase of one of our themes.

    This includes adding new features, altering the design of the theme, implementing any 3rd-party code or apps, or troubleshooting previous customizations after updating the theme.

    App Support

    Contact 3rd-party app support by visiting the App Store.


    Connect with Storetasker for modifications and related issues.