Theme Updater is an exclusive app for updating Shopify themes from Out of the Sandbox and Pixel Union.
Listed here are common questions about the premium Pro plan and our recommendations and insights.
- Do you guarantee that your app will be able to move over all changes?
- Do you provide assistance if my custom code cannot be moved over automatically?
- The app won't affect my published theme, will it?
- I’m not receiving email notifications. What should I do?
- Do you offer refunds?
Do you guarantee that your app will be able to move over all changes?
No. Although our app will attempt to move over custom code, there may be cases when custom code cannot be moved automatically. In these cases, you will need to contact a third-party developer for assistance as our support team is unable to provide support for custom code-based issues.
Do you provide assistance if my custom code cannot be moved over automatically?
Unfortunately, because custom code is created on a case-by-case basis and is typically unique, our support team cannot assist with cases where the app fails to transfer custom code.
If you are unable to resolve the issue, we suggest contacting a Shopify Expert for assistance. If possible, we recommend working with the developer who originally completed the customizations.
The app won't affect my published theme, will it?
Updates will always generate a new, unpublished theme in your shop, so you never have to worry about it affecting your live site. If your new theme causes problems with your store layout or functionality, keep it unpublished and try the update again, keeping an eye out for any merge conflict notifications from the app.
I’m not receiving email notifications. What should I do?
All email notifications are sent from the domain outofthesandbox.com. Add this email to your address book or “safe sender” list to allow alerts to appear in your inbox. Also, check your spam or junk folder to see if the emails are being routed there.
Some email servers may block or misdirect our notifications before they reach your spam filters. In these cases, please contact your email or internet service provider for assistance.
Do you offer refunds?
No. All subscription charges are final and cannot be reversed. If you cancel in the middle of a billing period, you will not be charged in the future, but there are no refunds for partially used time periods, even if it is a single day.