We care about your shop and want you to create a successful online business
From the Out of the Sandbox Help Center, our Support team can advise on using any of the built-in settings and features to set up your online store and also provide solutions for bugs that may come up!
Our Support does not extend to integrating or troubleshooting third-party apps and custom code. We're unable to extend our support to covering customizations that occur after the purchase of the theme (including adding new features, altering the design of the theme, implementing any third party code/apps, or troubleshooting previous customizations after updating the theme).
For assistance with adding or modifying custom code, or assistance with installing third-party apps, we will defer to our partnered Shopify Experts. If you would like to make custom changes to your theme, we recommend filling out the "Get a quote for custom work from Storetasker" form below to get a quote on your customization request!
Thank you for your patience
Due to a higher than usual demand, it may take our theme support team a bit longer than normal to respond to support requests.
Please avoid sending follow-up or additional emails, as this can result in the system resetting your ticket and losing its place in our queue.
Your estimated wait time:
3+ business days
Pro Plan subscribers
If you are subscribed to the Theme Updater App's "Pro Plan" and are looking to access priority support, you will need to submit a ticket through the App's portal. Please view our article for instructions
Support Times: We try our best to respond to all tickets within 24 hours (Monday-Friday)
Just looking to update your theme? This is now fast and easy with our Theme Updater App!
Here are the fastest ways to get answers to your questions:
Popular questions about setting up and customizing your theme.
Step-by-step walkthroughs for setting up your theme and customizations.
Platform related questions for common customizations.