Setting up a text field for a product page

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4 comments

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    Trisha Montemayor

    Hello, have you found a fix for this one? I need to put a text box on our product page as well.

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    Andreas Wagner

    Hi Trisha, No, I didn't get anywhere. I think I just solved it by asking people in the text to leave the info I need from them in the notes field during checkout. 

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    Paul

    I'm looking for an answer to the same question - using paid Retina 4.7.7 theme, I need to add a simple custom blank text field (and perhaps two separate fields) to a product to allow a buyer to input their customization information.

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    Paul

    This is the response I got from support today 4-7-21, after I sent them a detailed email about this problem -

    "I'm xxx from the Out Of the Sandbox theme support team, thank you for contacting us!
    Just a friendly reminder that the scope of our support is limited to:

    • General questions about theme functionality and technical capabilities.
    • Help with setting up theme features and configuring the theme settings.
    • Any Shopify compatibility issues arising from a standard theme install.

    For anything beyond this, such as code customizations, we recommend reaching out to a third-party developer like Storetasker.
    Alternatively, many merchants use a third-party app for this, such as Product Personalizer.
    Sorry we couldn't be more help with this one. All the best,"

    So in other words they might just as well have said -
    "You need to go and pay $9.99 forever for another App that does 101 things that you will never need, or pay a developer hundreds of Dollars, to fix a very simple and basic feature that should have already been built in to this PAID theme."

    THIS IS TERRIBLE SUPPORT.
    We all know that someone has surely already created the code for this solution, why not just show us where that solution is?

    This is a very simple feature request that my old BigCommerce store had already built-in, with full customization of how many characters can be in a text box, and more. But here, in this PAID theme on Shopify, it's a Big Flipping Deal.

    This is what I was afraid of with moving my store to Shopify - "Oh, you want your store to have THAT (simple feature)? Oh well, you need to get custom coding or buy an App for that!" 
    Stupid stupid stupid.

     

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