I bough the Turbo theme, last year for you. Found few bugs (like : when you press back in the browser, no keeping the scroll position, jump to start). My online (current) version is : 4.1.5.pre
Today I check your webpage for an update, found few and then proceed to install the "Shopify Theme Updater" and proceed to update. Update was started and working fine (on the progress bar) till around 70%. Then do nothing. No error message, no nothing. Click Cancel after 5 hours and found an unpublished theme, turbo ver. 5.0.2. That is great, but no any personalisation inside. Just nothing. Sure, I check the "preserve personalization". Look like an new theme.
So, the question for you :
1. Is any possibility to get the theme 5.0.2 in zip file, and then proceed manually to update - by me, file by file? (yes, I have the possibility to export theme from shopify - but I'm not 100% sure that is complete, because you not give me any message at update time)
2. If is not possible to give me the zip file, someone from you can help me with update?
PS. I make the account on your webpage, I registered my theme and saw that I have 1 year free updates. After one year, an payment is required. But honestlty....for what ... if my first update is complete unsuccesfull?
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