Out of the Sandbox Theme Support only provides support for the theme versions listed below.
If you are using an earlier version, please update your theme to the latest version.
Turbo versions 3.0 and up
Flex versions 1.0 and up
Parallax versions 3.3.2 and up
Retina versions 4.0 and up
Mobilia versions 5.0 and up
Responsive versions 6.0 and up
Artisan versions 1.0 and up
Why are earlier versions unsupported?
Shopify is always developing and expanding, so theme releases often include changes to maintain compatibility between the theme and platform. Theme support services require merchants to be using a minimum version to provide lasting and effective support solutions.
A theme’s features depend on a variety of code structures which often change over time. Each theme release includes developer maintenance to reduce redundant code and potential errors from outdated code. Theme support services require merchants to be using a minimum version to reduce the amount of potential issue sources.