Out of the Sandbox Theme Support only provides support for the theme versions listed below.
If you are using an earlier version, please update your theme to the latest version.
Turbo
Turbo versions 3.0 and up
Flex
Flex versions 1.0 and up
Superstore
Superstore versions 1.0 and up
Parallax
Parallax versions 3.3.2 and up
Retina
Retina versions 4.0 and up
Mobilia
Mobilia versions 5.0 and up
Responsive
Responsive versions 6.0 and up
Artisan
Artisan versions 1.0 and up
Why are earlier versions unsupported?
Platform changes
Shopify is always developing and expanding, so theme releases often include changes to maintain compatibility between the theme and platform. Theme support services require merchants to be using a minimum version to provide lasting and effective support solutions.
Obsolete code
A theme’s features depend on a variety of code structures which often change over time. Each theme release includes developer maintenance to reduce redundant code and potential errors from outdated code. Theme support services require merchants to be using a minimum version to reduce the number of potential issue sources.