Out of the Sandbox has announced upcoming changes to our Theme Updater App pricing. This article will provide some more details about the updates.
The Theme Updater App currently has two plans: a Free plan and a Pro plan.
If you received an email that states that you are currently on our 'Basic' plan - this means you are currently on the Free plan.
Moving forward, the Theme Updater App has four plans available to choose from which are all subscription based: Basic Plan (monthly - $9USD/month), Basic Plan (annually - $79USD/year), Pro Plan (monthly - $14USD/month), Pro Plan (annually - $129USD/year).
Merchants who are currently on the Pro plan will be grandfathered into the updated subscription model with their current pricing of $9/month.
With every theme purchase, you receive 1 year of free updating through the Theme Updater App upon theme registration. However, after your free trial expires, you will need to select a subscription plan in order to continue using the Theme Updater App for updating your theme and take advantage of exclusive features.
We will continue to offer free updates regardless of whether or not you choose to use the app, however the update will need to be applied manually. You can find instructions here on how to access those files, depending on where you bought your theme.
Here are some helpful FAQs about the changes:
When will the pricing changes be put into effect?
We will be updating the pricing changes during the last week of September 2019.
Are you taking away free theme updates?
We will still be providing free updates on all of our themes - if you choose not to use the Theme Updater app, you can still update your theme following Shopify’s normal updating process, where the new version is added to your ‘Themes’ panel and reconfigured manually. You can find instructions here on how to access those files, depending on where you bought your theme:
Please rest assured that we will continue to offer free updates regardless of whether or not you choose to use the app.
Is there a free trial for the Theme Updater App?
With every theme purchase, you receive 1 year of free updating through the Theme Updater App upon theme registration. However, after your free trial expires, you will need to select a subscription plan in order to continue using the Theme Updater App for updating your theme and take advantage of exclusive features.
How will I know when I registered my theme?
If you head into Apps in your Shopify dashboard, click into Shopify Theme Updater, you will see the registration date for your theme under the name and version info:
Have I been charged in the past?
You would not have been charged for any app usage in the past, unless you upgraded to the Pro plan through the App. You can confirm this by going to Apps in your Shopify dashboard:
If you see an option to Upgrade to Pro it means you’re currently on the Free plan and would not have been charged. If the app is no longer there - you’ve uninstalled it successfully at some point and no further action is required. If it is still there, and you’d no longer like to use it, you can click on the trash can icon which will uninstall it from your store. If you’d like to upgrade to the Pro plan, then you can click on the App link and choose the appropriate options. Please note that you will not be charged automatically unless you opt-in by upgrading.
Am I going to automatically get charged now once the subscription model is live?
When the subscription plans are live, if it has been a year since you've registered your theme, when you go to update next, you'll see the page where they can select a plan (Basic monthly or yearly, Pro monthly or yearly) - at that point, you'll be prompted to accept the charges.
You won’t automatically be charged unless you're already a Pro plan subscriber, and you'll be charged your regular $9/month that you've already been paying.
What is this App? How do I cancel or delete it?
If you're not sure that the Theme Updater App is, at some point in time, you (or a team member) would have downloaded our Theme Updater App to your Shopify admin. You can verify this by going to the Apps section of your dashboard:
If it’s no longer there - you’ve uninstalled it successfully and no further action is required. If it is still there, and you’d no longer like to use it, you can click on the trash can icon which will uninstall it from your store.
We will continue to offer free updates regardless of whether or not you choose to use the app, however the update will need to be applied manually. You can find instructions here on how to access those files, depending on where you bought your theme.
What features are included in the Basic plan?
- Keep your theme up to date and move settings over automatically
- Email notifications when a new version of your theme is available
- Transfers basic customizations when possible
- Exclusive discounts
What features are included in the Pro plan?
- Keep your theme up to date and move settings over automatically
- Receive priority theme support
- Email notifications when a new version of your theme is available
- Transfers basic customizations when possible
- View template file customizations within a theme
- Automatically include new or updated languages
- Exclusive discounts