Priority theme support allows you to 'jump the queue' and receive the same fantastic support you're used to, but quicker!
In This Article
How to get Priority Theme Support
In order to get priority theme support, you will need to sign up for our Theme Updater App's Pro Plan. In addition to priority theme support, you will also have access to these additional features for updating your theme:
- Keep your theme up to date and move settings over automatically
- Email notifications when a new version of your theme is available
- Transfers basic customizations when possible
- View template file customizations within a theme
- Automatically include new or updated languages
- Exclusive discounts
How to access Priority Theme Support
Once you've subscribed to the Theme Updater App Pro Plan, to access priority theme support, you will need to head into the App, locate your theme and click the 'Actions' button and select Contact Priority Theme Support. You will then need to fill out the form and submit to send it!
You must submit a ticket this way to receive priority support. If you enter a ticket through our Help Center or via email, it will not be received as a priority support email.
If you've purchased a subscription for Priority Theme Support (which also includes the Theme Updater App Pro Plan) as an add-on with your theme purchase through our website, you will then need to download the Theme Updater App if you do not already have it installed.
After your purchase, you will be prompted to install the Theme Updater App. Once you've installed the app, you can copy your subscription ID into the field at the bottom of the Plans & Pricing page to activate your subscription and start using Priority Support (along with the rest of the Pro Plan features!).
If you already have the Theme Updater App installed, your subscription ID will auto-populate in the app after your purchase - simply press 'Activate' to continue.
If you do not install the Theme Updater App and activate the subscription ID right away, don't sweat! You'll have both your subscription ID and link to activate it in the Theme Updater App within your purchase confirmation email, so you can choose to continue whenever you'd like.