Please note that Out of the Sandbox develops and sells themes, or templates, for use on online stores. Out of the Sandbox does not sell physical products.
Each of the stores that use Out of the Sandbox templates is independently owned and operated and are not affiliated with Out of the Sandbox.
These stores use a platform called Shopify to host their ecommerce site in order to sell products or services online.
If you placed an order with an online store and are experiencing an issue with a product or have not received your order, please note that Out of the Sandbox and Shopify are unable to provide customer support for such issues as neither company is involved in the day to day operations of these stores.
If you have a question or concern about an order you placed from a store, we always recommend contacting the store owner first. Most stores feature a "contact" or "about" page that may include an email address or contact form.
We suggest looking in the header and footer for a link to a contact page. If you are unable to locate one, you might be able to try entering
domain-name-here.com/pages/contact, replacing "
domain-name-here.com" with the first part of the store's website address.
If you have tried reaching out to the store owner without a response and are still having an issue with an order, here are some steps you can take:
- Dispute the charge with your bank or financial institution. Please note that there may be a limited timeframe to file a dispute.
- Contact Shopify support to report an issue with the store. To do this, click here and select "Malicious and Deceptive Practices" from the dropdown box. You will be prompted to submit a report - under the 'Activity you want to report' section check the fourth box for "Any other illegal or deceptive activity" and provide as much information as possible to support your claim.
- If the store you ordered from is based in the U.S. you can file a consumer complaint with the Federal Trade Commission or the Better Business Bureau. If the store is operated outside of the U.S., there may be other governmental or organizations that can assist you.
Please note that, unfortunately, Out of the Sandbox is unable to resolve issues with orders placed via Shopify stores that use our themes as we do not have access to order information or data.
If, however, you are experiencing an issue with a Shopify theme developed by Out of the Sandbox that you have purchased, please try searching the help center or contact us here directly here.