Use Theme Updater (Free and Pro Plan) to register your Out of the Sandbox themes.
- Step 1: Add Theme Updater to your store
- Step 2: Open the app to view themes
- Step 3: Fill out the registration form
- Resolve Common Licensing Issues
There are three key benefits to registering your theme:
- Access to the latest release of your Out of the Sandbox theme
- Ongoing theme support via the Out of the Sandbox Help Center
- Connected store and Shopify theme license (why this is important)
Step 1: Add Theme Updater to your store
To get started, add the Theme Updater to your Apps admin.
Use the Free plan or consider upgrading to the Pro plan (either plan can register your theme).
Step 2: Open the app to view themes
Open the app, then Unregistered themes.
Locate your theme, then select Register to open the registration form.
Step 3: Fill out the registration form
Complete the registration form by including your (1) Customer email address and (2) Store address associated with the original theme purchase.
This can be repeated for any other supported themes in your Online Store, but only needs to be completed once per theme. For example, if you have several versions of Retina, you need only register the theme once. However, if you have Retina, but also Turbo, you will need to complete the process for Retina, then Turbo.
Click Register. Once your email has been validated and registered successfully, your theme will have a "Registered" label added.
Per our terms and conditions, if you close your original store and open a new one, you may use your theme on the new store as long as you are still the owner and the theme is deleted completely from your closed store.
Consider common licensing issues
If you have closed one store but opened another with the same theme, registration may be declined. To have the theme license transferred to your new store, contact Shopify Support.
To complete this transfer, Shopify often refunds the original purchase price to cover the cost of the new theme license. If there is a difference between the original price and the current Theme Store price, this would need to be addressed by the merchant.
Agencies and developers often choose our themes for their clients. This usually means they made the license purchase on their client's behalf. If this is the case for your theme, contact the agency or developer to provide the following information:
- Email address used to purchase the theme license
- Copy of invoice or receipt