In most cases, if you find that your site's images are not appearing, this is due to an issue with a third party app.
There is a known issue with a third party library causing issues with image loading in Parallax, Responsive, Mobilia, and Retina in certain versions of Chrome and Safari as well as select mobile devices.
Out of the Sandbox is working to update Parallax, Responsive and Mobilia to resolve this issue.
In the meantime, you can temporarily disable "hover to zoom" and restore your images. You can change this under Sales Channels > Online Store > Themes > Customize themes. Click the "Theme settings" tab and then the "Product Grid" option. Under "Product Gallery" section, disable "Hover to zoom."
Retina version 4.5.4 contains an update that resolves this issue and users should update or disable "hover to zoom" to resolve the issue.
No versions of Turbo and Artisan should have this issue. If you are encountering issues with images loading in either of these themes, see the additional tips below.
If you are using Turbo, the first step is to go under Sales Channels > Online Store > Themes > Customize > Theme settings > Performance and change to "Sport" mode and see if this resolves the issue.
If so, then the issue is likely related to an app.
Finding the app
To try to identify the app that is causing issues, we suggest first making a list of all apps you have installed, as well as third party integrations that may have been installed manually, such as tracking codes or popups.
Pay close attention to the filenames used as they can often provide clues into the name of the app or integration.
We then recommend disabling or uninstalling each app, one at a time, to see which one might be causing the issue. Note that you may need to reference your app's documentation for full uninstall instructions.
If you identify an app that is causing issues, you will either need to stop using the app, switch to Sport mode, or contact the app develop to see if they can help you resolve the issue.
Unfortunately, Out of the Sandbox cannot provide support for conflicts with third party apps. To resolve the issue, you will need to contact the app developer for assistance.