In order to use the 'page.faq' template, the theme will need to be published! The templates from which you can select are limited to the templates available in your currently published theme.
If you are unable to currently publish your theme and would still like to set up the ‘page.faq’ template, we have instructions on how to access unpublished templates here.
How to use the FAQ page template
The Turbo theme includes an FAQ page template that you can use to answer commonly asked or important questions about your company, products, policies, etc. that you want your customers to know about and have easy access to read through!
The FAQ page is a great place to put any shipping or order information as these are the top questions from customers.
Setting up FAQs
Step 1: Make sure you have Turbo published to access the new page template.
Step 2: Head into Online Store > Pages > Add Page
Step 3: Select "page.faq" as the Template > Template Suffix:
Step 4: Head into Customize Theme and navigate to your FAQ page
Step 5: In Sections > FAQ > Content you can add your Questions and Answers:
Step 6: To add additional FAQs, simply click the "Add FAQ" button.
Step 7: In Sections > FAQ > Content you can choose to add in a Heading which will group the questions following into its own section:
Unpublished themes
If the theme you are using is not published, you will not be able to select the page.faq template. Unfortunately, this is a limitation of how Shopify works. You should also be aware that, in some cases, your existing theme may have a page.faq template, but if your Out of the Sandbox theme is not published, any changes you make may not be saved properly.
A workaround for this is to add your FAQs on a standard page. This page can include your FAQs or a "coming soon" message.
Once you publish your Out of the Sandbox theme live, go in and change the page template to page.faq and then use the customize theme editor to set up your questions. Once you have set them up in the collapsable panels, go back to the page editor and delete the temporary text you added.
Please be aware that while you are working on setting up your FAQ page, visitors will see the placeholder text you have on the page. This text will also remain visible until you delete it manually.