The Shopify Theme Updater app is an exclusive tool developed and maintained by Out of the Sandbox for Out of the Sandbox and Pixel Union Shopify themes.
Click here to read our general list of FAQs for the Theme Updater App.
What is included in the Theme Updater App Basic Plan?
Using the default Theme Updater app plan, the app will move over most settings under Sales Channels > Online Store > Themes > Customize. This includes typography, color and content settings as well as section configurations. The default version will also attempt to move over basic custom code added to your theme files. If you or your developer have made extensive or complex customizations directly to the theme files then these customizations will need to be manually transferred to the updated theme.
What added features does the Pro Plan include?
The pro version gives you access to priority theme support, adds support to transfer over language files, a detailed, line-by-line breakdown of any customizations you've made to the code as well as to receive automatic email alerts when a new theme version is released. Pro users are also eligible for exclusive discounts and offers from Out of the Sandbox.
What is Priority Theme Support and how does it work?
Priority theme support allows you to 'jump the queue' and receive the same fantastic support you're used to, but quicker!
If you've subscribed to the Theme Updater App Pro Plan, in order to access priority support, you will need to head into the App, locate your theme and click the 'Actions' button and select Contact Priority Theme Support. You will then need to fill out the form and submit to send it!
What are the Pro plan subscriptions?
There are two subscriptions for the Pro plan: monthly ($14USD/month) and annually ($129USD/year).
Monthly subscription plans are charged initially for the first month, with recurring charges billed every 30 days.
Annual subscription plans are charged at point of purchase and do not recur automatically.*
If you are on annual subscription plans, the plan will expire at the end of your year, and you can then either choose to renew/downgrade/cancel. This can be done within the app itself.
*If you're on a pre-purchased subscription, meaning you've purchased a subscription for Priority Theme Support (which also includes the Pro Plan) as an add-on with your theme purchase through our website, your purchase will recur automatically, annually.
What happens if I upgrade from the Basic Plan to the Pro Plan?
If you were previously subscribed to the Basic Plan, if you upgrade to the Pro Plan (monthly/annually/or as an add-on with theme purchase through our site), the new subscription would supplant your old subscription (which would then be cancelled).
Do you offer refunds?
No. All subscription charges are final and cannot be reversed. If you cancel in the middle of a billing period, you will not be charged in the future, but there are no refunds for partially used time periods, even if it is a single day.
How do I cancel my subscription?
To cancel your subscription, head into the Apps panel in the Shopify Admin > Click into Shopify Theme Updater > Click the 'Manage subscription' button, and select the 'Cancel subscription' option. There are no refunds available for partially used months.
Can you cancel my subscription for me?
Unfortunately, no. Out of the Sandbox support has no way to cancel your subscription for you. You must do this under your Apps dashboard in your Shopify Admin.
Do you guarantee that your app will be able to move over all changes?
No. While our app will attempt to move over custom code, there may be cases when custom code cannot be moved automatically. In these cases, you will need to contact a third party developer for assistance as Out of the Sandbox support is not able to provide support for custom code issues.
Do you provide assistance if my custom code cannot be moved over automatically?
Unfortunately, because custom code is created on a case-by-case basis and is typically unique, Out of the Sandbox support cannot assist with cases where the app fails to transfer custom code, even in cases where the customizations were made by Out of the Sandbox’s support team. If you are unable to resolve the issue, we suggest contacting a Shopify Expert for assistance. If possible, we recommend working with the developer who originally completed the customizations.
Help! The app broke my store!
Updates will always generate a new, unpublished theme in your shop, so you never have to worry about it affecting your live site. If your new theme causes problems with your store layout or functionality, keep it unpublished and try the update again, keeping an eye out for any merge conflict notifications from the app.
I’m not receiving email notifications. What should I do?
All email notifications are sent from the domain outofthesandbox.com. We always suggest adding this email to your address book or “safe sender” list to increase the chances that the alerts appear in your inbox. You may also need to check your spam or junk folder to see if the emails are being routed there and, depending on your email client, mark them as “safe.” Finally, it’s important to note that some email servers may block or misdirect our notifications before they reach your spam filters. In these cases, please contact your email or Internet service provider for assistance.
What do the red and green colours mean?
The red areas are the code in the default version of the theme you're updating from. The green areas are the additions made from customizations. Once you change the values in the red areas to those in green, your customizations should be successfully re-added to your updated theme.
You may have to do a bit of assessment to see how to bring forward these changes in the updated theme as the lines in the files may not match up or new/updated features in the theme may have caused the code to move files. Like the code of our themes, the customized code of your theme may also need to be updated periodically, to maintain compatibility with the updated theme and to maintain your altered functionality/design requests.
We suggest keeping in touch with the developer who committed these modifications to the theme, so they can update their customizations to be compatible with the default functionality of the updated theme. Alternatively, Shopify Experts can address the update on your behalf, aware of your past customizations to be sure they are maintained as the default code of the theme changes.